Node AI.04
AI voice receptionist
Every call answered, booked or routed, day and night.
An AI voice receptionist set up on your business number: it answers calls, books and reschedules appointments, answers common questions, takes messages and transfers to your staff.
The problem
Front desks miss calls during busy hours, lunch breaks and after closing. A missed call is often a lost booking, or a customer who rings a competitor instead.
Staffing every shift is expensive and IVR menus frustrate callers. A voice receptionist answers naturally, knows your services and hours, and knows when to hand the caller to a person.
What we build
- A receptionist on your existing number or a new one, with your greeting, hours, services and policies
- Appointment booking, rescheduling and cancellation in your calendar or booking system
- Answers to everyday questions: location, timings, availability, what to bring, the prices you choose to share
- Message taking and transfer to the right person, with a call summary sent by email or WhatsApp
- Call logs, transcripts and a weekly summary of what callers asked for
How it works
Calls reach the receptionist through your phone provider. It greets the caller, works out what they need, checks your calendar or knowledge base, then books, answers or transfers. Every call is logged with a summary.
- Step 1Setup callWe learn your call types, hours, services and who handles what.
- Step 2ConfigureVoice, greeting, knowledge base, calendar connection and transfer rules.
- Step 3Test callsYour team and ours call it with real scenarios, including the awkward ones.
- Step 4Go liveStart with after-hours or overflow calls, then all calls if you want.
- Step 5TuneWeekly transcript reviews in the first month to improve answers and routing.
Deliverables
- Receptionist live on your number
- Calendar connection and transfer rules
- Knowledge base of your services, hours and policies
- Call log with transcripts and summaries
- A month of tuning after launch
Typical stack
- Python
- LLM and agent frameworks
- Google Cloud
We choose tools to fit your environment; this is where we usually start.
Ways to work with us
Questions
Can it use our existing phone number?
Usually, yes, by forwarding calls: all calls, after hours only, or when the line is busy. We confirm the setup with your telephony provider.
Which languages can it handle?
English and major Indian languages are possible. Quality varies by language and accent, so we test with recordings of your real callers before launch.
What if a caller asks for a person?
It transfers the call straight away, or takes a message and notifies your team if no one is free.
Will callers know it is an AI?
We recommend it says so in the greeting, and always offers a way to reach a person.
Talk to us about aI voice receptionist for your business.
Send a short brief. We reply by email, usually with questions before we propose anything.