Skip to content
Grolytix, home
WhatsApp (opens in a new tab)

Node AI.05

Voice AI agents

Voice agents that pick up on the first ring and book the slot.

Start a projectTake the AI readiness scan

Inbound and outbound voice AI agents for customer support, appointment booking and follow-up calls, connected to your calendar, CRM and telephony.

The problem

Calls arrive outside office hours, during lunch and all at once on Monday morning. Missed calls are missed bookings, and follow-up calls are the first task to slip when the team is busy.

IVR menus frustrate callers. A voice agent can hold a natural conversation, but only if it is connected to the systems that hold the answers and the calendar.

What we build

  • Inbound agents that answer common questions, take bookings and route complex calls to staff
  • Outbound agents for reminders, confirmations, feedback calls and lead follow-up
  • Integrations with your calendar, CRM, order system and telephony provider
  • Call transcripts, summaries and outcomes written back to your CRM
  • Clear disclosure that the caller is speaking with an automated assistant, and a fast path to a person

How it works

Speech is transcribed in real time, the agent decides what to say or do, calls tools such as the calendar, and replies with synthesized speech. Every call is logged with a transcript.

INPUTPhone callPROCESSSpeech to textMODELAgentTOOLCalendarTOOLCRMPROCESSText to speechCHECKTransferSTORETranscript
  1. Step 1Script the callsWe map the call types worth automating and the ones that must go to a person.
  2. Step 2Connect systemsCalendar, CRM and order lookups are exposed as tools the agent can call during the conversation.
  3. Step 3Tune voice and latencyVoice, pace and interruption handling are tuned so conversations feel natural, with response times measured per turn.
  4. Step 4Pilot on a numberThe agent takes a share of calls on one line while we review transcripts daily.
  5. Step 5Scale and monitorResolution rate, transfer rate and call outcomes are tracked on a dashboard.

Deliverables

  • Voice agent live on your number or a new one
  • Integrations with calendar, CRM and telephony
  • Call flows and escalation rules, documented
  • Transcript and outcome dashboard

Typical stack

  • Python
  • LLM and agent frameworks
  • Google Cloud

We choose tools to fit your environment; this is where we usually start.

Ways to work with us

Build and HandoverA defined system, delivered, documented and handed to your team.EngagementManaged AI OpsOngoing monitoring, evaluation and improvement of your AI systems.Engagement

Questions

Do callers know they are talking to an AI?

Yes. We recommend disclosing it at the start of the call and always offering a way to reach a person.

Can it keep my existing phone number?

Usually, yes, by forwarding or connecting through your telephony provider. We check compatibility in the first week.

What about Indian languages and accents?

Speech recognition quality varies by language. We test with recordings of your real callers before committing to a launch date.

Adjacent nodes

Part of AI & Agents.

AI voice receptionistEvery call answered, booked or routed, day and night.AI.04AI assistants and chatbotsAssistants that answer from your documents and data, and say when they do not know.AI.02Agentic AI systemsAgents that plan, use your tools, and wait for a yes.AI.01APIs, integrations and workflow automationYour systems talking to each other, so people stop copying between them.PROD.03

Talk to us about voice AI agents for your business.

Send a short brief. We reply by email, usually with questions before we propose anything.

Start a project Take the AI readiness scan